Terms of Use

Last updated: February 24, 2022

The AV Hero Terms of Use are comprised of the following documents contained
herein:

  1. Terms of Use Overview
  2. Terms of Service
  3. Hero Terms and Conditions
  4. Customer Terms and Conditions
  5. Hero Standards and Quality Assurance Plan
    Please review this document in its entirety.

Terms of Use Overview

General Information – Definitions and Descriptions

Purpose
The purpose of this document is to identify and describe the various user agreements associated with
the AV Hero platform.


Definitions

  • Platform The platform is defined as the AV Hero website (avhero.com), the AV Hero application (including mobile
    and or desktop), and all associated API’s, features, and functions.
  • User A user is defined as any person using the AV Hero platform, including all non-registered users, registered
    Heroes, registered Customers and anyone using any other aspect of the platform
  • Hero A Hero is defined as any user registered as a Hero on the AV Hero platform.
  • Customer A Customer is defined as any user registered as a Customer on the AV Hero platform.

User Agreements

  • Privacy Policy The AV Hero “Privacy Policy” discloses some or all the ways AV Hero, Inc. gathers, uses, discloses, and manages both the Hero’s and Customer’s data.
  • Terms of Service The AV Hero “Terms of Service” provides general terms, conditions, rules, regulations and information related to the AV Hero platform and applies to all users, including non-registered users, registered Heroes, registered Customers and anyone using any other aspect of the platform.
  • Hero Terms and Conditions The AV Hero “Hero Terms and Conditions” provides terms, conditions, rules, regulations and information related to the AV Hero platform and applies to all registered Heroes. The information contained within the “Hero Terms and Conditions” is provided in addition to the “General Terms and Conditions”.
  • Customer Terms and Conditions The AV Hero “Customer Terms and Conditions” provides terms, conditions, rules, regulations and information related to the AV Hero platform and applies to all registered Customers. The information contained within the “Customer Terms and Conditions” is provided in addition to the “General Terms and Conditions”.
  • Hero Standards and Quality Assurance Plan The AV Hero “Hero Standards and Quality Assurance Plan” provides information related to best practices, behavior, actions, appearance, quality and other aspects required of each Hero.

Application of User Agreements

The following table identifies which agreement applies to each user type.

Terms of Service

Please read these terms of service carefully before using Our Platform.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or
in plural.

Definitions

For the purposes of these Terms of Service:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Account means a unique account created for You to access our Platform or parts of our Platform.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AV Hero, Inc., 850 New Burton Road Suite 201, Dover, DE 19904.
  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  • Country refers to: United States
  • Customer refers to an individual accessing or using the Platform for the purpose of purchasing Services from AV HERO, or the company or other legal entity on behalf of which such individual is accessing or using the Platform for the purpose of purchasing Services from AV HERO.
  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Platform.
  • Hero refers to an individual registered and approved as a Hero and accessing or using the Platform for the purpose of offering and/or providing Services to Customers, or the company or other legal entity on behalf of which such individual is accessing or using the Platform for the purpose of offering and/or providing Services to Customers.
  • Order refers to a request by a Customer to purchase Services from AV HERO.
  • Platform refers to the Website.
  • Services refers to services, work, and/or labor offered by, performed by, and/or sold by a Hero.
  • Terms of Service (also referred as “Terms” and/or “Terms of Use”) mean these Terms of Service that form an agreement between You and the Company regarding the use of the Platform.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Platform.
  • Website refers to AV Hero, having the domain www.avhero.com
  • You means the individual accessing or using the Platform, including all registered and non-registered users, or the company, or other legal entity on behalf of which such individual is accessing or using the Platform, as applicable.

Acknowledgement

These are the Terms of Service governing the use of this Platform and serve a one of the agreements
that operate between You and the Company.


Your access to and use of the Platform is conditioned on Your acceptance of and compliance with these
Terms of Service. These Terms of Service apply to all visitors, users and others who access or use the
Platform.


By accessing or using the Platform You agree to be bound by these Terms of Service. If You disagree with
any part of these Terms of Service, You may not access the Platform.


Your access to and use of the Platform is also conditioned on Your acceptance of and compliance with all
applicable agreements such as the Privacy Policy of the Company, the Hero Terms and Conditions, the
Customer Terms and Conditions, the Hero Standards and Quality Assurance, and the General Service
Order Terms and Conditions, with application determined by the following table (Table 1):

Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your
personal information when You use the Application or the Website and tells You about Your privacy
rights and how the law protects You.


Our Hero Terms and Conditions provides terms, conditions, rules, regulations and information related to
the AV Hero platform and applies to all Heroes.


Our Customer Terms and Conditions provides terms, conditions, rules, regulations and information
related to the AV Hero platform and applies to all Customers.


Our Hero Standards and Quality Assurance document provides information related to best practices,
behavior, actions, appearance, quality and other aspects required of each Hero.


Our General Service Order Terms and Conditions provides terms, conditions, rules, regulations and
information related to each service order and forms the agreement between the Hero and the
Customer. Each service order will be subject to and governed by the General Service Order Terms and
Conditions.


In addition to the Terms of Service and as applicable according to Table 1, please read Our Privacy
Policy, Hero Terms and Conditions, Customer Terms and Conditions, Hero Standards and Quality
Assurance Plan, and General Service Order Terms and Conditions carefully before using Our Platform.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and
current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate
termination of Your account on Our Platform.


You are responsible for safeguarding the password that You use to access the Platform and for any
activities or actions under Your password, whether Your password is with Our Platform or a Third-Party
Social Media Service.


You agree to not disclose Your password to any third party. You must notify Us immediately upon
becoming aware of any breach of security or unauthorized use of Your account.


You may not use as a username the name of another person or entity or that is not lawfully available for
use, a name or trademark that is subject to any rights of another person or entity other than You
without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Platform and its original content (excluding Content provided by You or other users), features and
functionality are and will remain the exclusive property of the Company and its licensors.


The Platform is protected by copyright, trademark, and other laws of both the Country and foreign
countries.


Our trademarks and trade dress may not be used in connection with any product or service without the
prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such
assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable,
royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and
exploit such Feedback without restriction.

Links to Other Websites

Our Platform may contain links to third-party web sites or services that are not owned or controlled by
the Company.


The Company has no control over, and assumes no responsibility for, the content, privacy policies, or
practices of any third party web sites or services. You further acknowledge and agree that the Company
shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be
caused by or in connection with the use of or reliance on any such content, goods or services available
on or through any such web sites or services.


We strongly advise You to read the terms and conditions and privacy policies of any third-party web
sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason
whatsoever, including without limitation if You breach these Terms of Service.


Upon termination, Your right to use the Platform will cease immediately. If You wish to terminate Your
Account, You may simply discontinue using the Platform or send an email to admin@avhero.com.

Limitations of Scope

The AV Hero Platform is a technology platform, providing a means for those in need of audiovisual
services to request help from and connect with those capable of providing audiovisual services. The
Platform does not provide audiovisual services nor do any employees of the Company provide
audiovisual services through the platform.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its
suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be
limited to the amount actually paid by You through the Platform or 100 USD if You haven’t purchased
anything through the Platform.


To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be
liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not
limited to, damages for loss of profits, loss of data or other information, for business interruption, for
personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the
Platform, third-party software and/or third-party hardware used with the Platform, or otherwise in
connection with any provision of this Terms), even if the Company or any supplier has been advised of
the possibility of such damages and even if the remedy fails of its essential purpose.


Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or
consequential damages, which means that some of the above limitations may not apply. In these states,
each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Platform is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without
warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own
behalf and on behalf of its Affiliates and its and their respective licensors and service providers,
expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the
Platform, including all implied warranties of merchantability, fitness for a particular purpose, title and
non-infringement, and warranties that may arise out of course of dealing, course of performance, usage
or trade practice. Without limitation to the foregoing, the Company provides no warranty or
undertaking, and makes no representation of any kind that the Platform will meet Your requirements,
achieve any intended results, be compatible or work with any other software, applications, systems or
services, operate without interruption, meet any performance or reliability standards or be error free or
that any errors or defects can or will be corrected.


Without limiting the foregoing, neither the Company nor any of the company’s provider makes any
representation or warranty of any kind, express or implied: (i) as to the operation or availability of the
Platform, or the information, content, and materials or products included thereon; (ii) that the Platform
will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or
content provided through the Platform; or (iv) that the Platform, its servers, the content, or e-mails sent
from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware,
timebombs or other harmful components.


Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable
statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to
You. But in such a case the exclusions and limitations set forth in this section shall be applied to the
greatest extent enforceable under applicable law.

Governing Law

The laws of the United States’ State of Delaware, excluding its conflicts of law rules, shall govern this
Terms and Your use of the Platform. Your use of the Application may also be subject to other local,
state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Platform, You agree to first try to resolve the dispute
informally by contacting the Company.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States
government embargo, or that has been designated by the United States government as a “terrorist
supporting” country, and (ii) You are not listed on any United States government list of prohibited or
restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and
interpreted to accomplish the objectives of such provision to the greatest extent possible under
applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation
under this Terms shall not effect a party’s ability to exercise such right or require such performance at
any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms of Service may have been translated if We have made them available to You on our
Platform.


You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms of Service

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.


By continuing to access or use Our Platform after those revisions become effective, You agree to be
bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using
the website and the Platform.

Contact Us

If you have any questions about these Terms of Service, You can contact us:
• By email: admin@avhero.com

Hero Terms and Conditions

General Information

Please review this document in its entirety. The use of the AV Hero Platform, in any form, including but
not limited to registering to become a Hero or by using the platform in any manner constitutes your
acknowledgement and acceptance of these “Hero Terms and Conditions”.

References

The AV Hero, Inc. “Terms of Service” are hereby incorporated by reference and made a part of these
“Hero Terms and Conditions”.

Definitions

Refer to the AV Hero, Inc. “Terms of Service” document for all definitions. Certain words or phrases
contained within this document have specific meaning and consideration.

Relationship Between Hero and AV Hero, Inc.

It is expressly understood and agreed that the relationship between a Hero and the Company does not
constitute an employer-employee relationship. A Hero is an independent contractor who uses the
Platform to:

  • Gain access to Customer Order data
  • Accept Customer Order(s)
  • Manage service call information
  • Submit information for payment from Customer(s)
  • Communicate with Customer(s) and AV Hero, Inc.


A Hero shall, for all purposes herein provided, be deemed to be an independent contractor and, except
as expressly provided or authorized herein, shall have no authority to act for or represent the Company
in any way or otherwise be deemed an agent of the Company.


A Hero shall act as an independent contractor in the performance of their services. A Hero shall have the
right to control and determine their work schedule and methods and means of performing the services.


A Hero shall use their own expertise and judgment in performing the services, recognizing that AV Hero,
Inc. has established standards that each Hero must meet in the performance of all work associated with
the use of the Platform. Refer to the AV Hero, Inc. “Hero Standards and Quality Assurance” document
for additional information related to these established standards.


Heroes are required to provide all tools, equipment, labor, knowledge, skills and transportation needed
to successfully meet the requirements of a service call. The Company will not provide materials, labor,
transportation, support or any service related to a service call. Heroes, at their sole discretion, will
choose to accept or decline any available Order. The Company does not mandate or determine which
Orders a Hero accepts nor does the Company determine the schedule or quantity of hours worked by a
Hero.

A Hero shall, at all times, comply with any and all laws, ordinances, statutes, executive orders and
regulations, federal, state, county and municipal, insofar as applicable to Hero’s performance of
services.


The Company makes no guarantee to the Hero that work will be available for acceptance.

Background Check

Prior to being activated as a Hero, all potential Heroes must submit for a background check. The
expense of the background check may be covered by the Company, at the Company’s discretion. The
Company reserves the right to approve or deny any potential Hero the status of Hero as a result of their
background check.

Payment

A Hero shall be compensated for work performed pursuant to the following and subject to rejection of
payment based on the conditions identified herein. All amounts contained within this document are in
US Dollars.


Heroes shall be compensated at a rate of $75 per hour of work and will be calculated as described
herein. Each service call has a one-hour minimum threshold, meaning the Hero shall be compensated
$75 for the first hour of work or any portion thereof. After the first hour of work, the Hero shall be
compensated at a rate of $75 per hour, billed in 15-minute increments (rounded up to the nearest 15-
minute increment).


Example 1:
Amount of time charged to service call: 38 minutes
Amount of compensation paid to Hero: $75.00


Example 2:
Amount of time charged to service call: 3 hours, 33 minutes
Amount of compensation paid to Hero: $281.25 (($75 x 3) + ($75 x 0.75))

A Hero will be paid within 5 business days after the Customer approves the completed job. The Customer is given a maximum of 48 hours to approve a completed job.

Payment Disputes

In the event a Customer contests payment for services rendered, both the Customer and the Hero shall
submit information and documentation to the Company for review. The Company, at its sole discretion,
shall determine whether a dispute is valid or not. Both the Customer and the Hero agree that the
resolution determined by the Company is final and binding.

Reimbursements

A Hero is entitled to reimbursements for Customer approved expenses incurred during the performance
of work. All expenses subject to reimbursement must be approved by the Customer and shall be
submitted as a “Convenience Fee” through the platform. A Customer may contest a “Convenience Fee”
if the Customer does not agree with the charge. It is incumbent upon the Hero to obtain adequate
approval prior to submitting any claim for reimbursement (i.e. “Convenience Fee”). Each “Convenience
Fee” submitted through the platform must have a receipt, or other satisfactory and mutually agreed
upon (between the Customer and Hero) proof of expense. All approved reimbursements shall be paid
to the Hero in a dollar-for-dollar manner, without markup or additional fees. The maximum amount


The Company, at its sole discretion, shall determine if a reimbursement is valid. Both the Customer and
the Hero agree that the resolution determined by the Company is final and binding.

Travel

Heroes are not paid for travel time to and from the job location. There are two exceptions to this rule:

  • The Hero will be compensated for travel time related to Customer approved, miscellaneous
    materials that need to be purchased to complete the job request.
  • From time to time there may be opportunities presented to Heroes that fall outside of the
    standard 50 mile radius. In these scenarios, a Hero may be paid $75hr for travel time pending customer approval.

Equipment

AV Hero does not provide or sell equipment of any kind. All equipment must be provided and
purchased by Customer.

Taxes

Heroes are obligated to report as income all compensation received from Customers through the
Platform pursuant to this agreement, and agree to and acknowledge the obligation to pay all taxes,
including without limitation all federal and state income tax, social security taxes and unemployment,
disability insurance and workers’ compensation applicable to the Hero and associated with any payment
processed through the Platform.

Representations

A Hero shall represent themselves as who they are and not enlist the help of any other individual,
whether as a helper or in leu of their own presence, during the performance of any work associated with
the Platform.

Indemnification

Subject to any limitations stated in this Agreement, the Hero will indemnify and hold harmless the
Company, its officers, directors, employees, agents and representatives, from and against liability for all
claims, losses, damages and expenses, including reasonable attorney’s fees, to the extent they are
caused by a negligent act, error, or omission of the Company.

Customer Terms and Conditions

General Information

Please review this document in its entirety. The use of the AV Hero Platform, in any form, including but
not limited to registering to become a Customer or by using the platform in any manner constitutes your
acknowledgement and acceptance of these “Customer Terms and Conditions”.

References

The AV Hero, Inc. “Terms of Service” are hereby incorporated by reference and made a part of these
“Hero Terms and Conditions”.

Definitions

Refer to the AV Hero, Inc. “Terms of Service” document for all definitions. Certain words or phrases
contained within this document have specific meaning and consideration.

Placing Orders for Services

By placing an Order for services through the Platform, You warrant that You are legally capable of
entering into binding contracts.

Your Information

If You wish to place an Order for services available through the Platform, You may be asked to supply
certain information relevant to Your Order including, without limitation, Your credit card number, the
expiration date of Your credit card, Your billing address, and other information.


You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other
payment method(s) in connection with any Order; and that (ii) the information You supply to the
Platform is true, correct and complete.


By submitting such information, You grant the Company the right to provide the information to payment
processing third parties for the purpose of facilitating the completion of Your Order.

Payment

All services purchased are subject to a one-time payment. All payments shall be made by credit card.


All amounts contained within this document are in US Dollars.


Your credit card will be charged once you have approved the completed job or after 72 hours from Hero
submitting completed job, whichever is first.


A Customer shall pay for services rendered by a Hero at a rate of $100 per hour of work and will be
calculated as described herein. Each service call has a one-hour minimum threshold, meaning the
Customer shall pay $100 for the first hour of work or any portion thereof. After the first hour of work,
the Customer shall pay at a rate of $100 per hour, billed in 15-minute increments (rounded up to the
nearest 15-minute increment).

Example 1:
Amount of time charged to service call: 38 minutes
Amount paid by Customer: $100.00


Example 2:
Amount of time charged to service call: 3 hours, 33 minutes
Amount paid by Customer: $375.00 (($100 x 3) + ($100 x 0.75))

Payment Disputes

In the event a Customer contests payment for services rendered, both the Customer and the Hero shall
submit information and documentation to the Company for review. The Company, at its sole discretion,
shall determine whether a dispute is valid or not. Both the Customer and the Hero agree that the
resolution determined by the Company is final and binding.

Onsite and Remote Services

Services performed by a Hero may be completed onsite (i.e. at the customer’s location) or remote via
phone, text message, email, video or any other form of communication where the Hero solves the issue
with or without being onsite.

Order Cancelation

The Company reserves the right to refuse or cancel Your Order at any time for certain reasons including
but not limited to:

  • Hero availability
  • Errors in your Order
  • Previous account history


We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is
suspected.


If you cancel your job request after a Hero has accepted, you may be charged $100 for the 1/Hour
minimum.

Prices Policy

The Company reserves the right to revise its prices at any time.

Reimbursements

A Hero is entitled to reimbursements for approved expenses incurred during the performance of work.
All expenses subject to reimbursement must be approved by the Customer and shall be submitted as a
“Convenience Fee” through the platform. A Customer may contest a “Convenience Fee” if the Customer
does not agree with the charge. It is incumbent upon the Hero to obtain adequate approval prior to
submitting any claim for reimbursement (i.e. “Convenience Fee”). Each “Convenience Fee” submitted
through the platform must have a receipt, or other satisfactory and mutually agreed upon (between the Customer and Hero) proof of expense. All approved reimbursements shall be paid to the Hero in a
dollar-for-dollar manner, without markup or additional fees.


In the case of a dispute, the Company, at its sole discretion, shall determine if a reimbursement is valid.
Both the Customer and the Hero agree that the resolution determined by the Company is final and
binding.

Indemnification

Subject to any limitations stated in this Agreement, the Customer will indemnify and hold harmless the
Company its officers, directors, employees, agents and representatives, from and against liability for all
claims, losses, damages and expenses, including reasonable attorney’s fees.


Subject to any limitations stated in this Agreement, the Customer will indemnify and hold harmless all
Heroes, from and against liability for all claims, losses, damages and expenses, including reasonable
attorney’s fees.

Hero Standards and Quality Assurance

The AV Hero Platform is based on a foundation of trust. In order to satisfy the needs of all AV Hero
Platform users, both AV Hero, Inc. and AV Hero Customers must trust the Heroes. To build trust, we
have developed the following, aimed at clarifying expectations and identifying the results of certain
actions.

General Expectations

A Hero’s actions and conduct are the most important factors of the AV Hero Platform. What a Hero
does and how they do it is what makes or breaks all things. If a Hero demonstrates professionalism
while successfully completing a task, both the Customer and the Hero win! If a Hero fails to complete a
task successfully, fails to conduct themselves professionally, or fails on both accounts, we all lose.

A Hero is expected to…

  • Act professionally
  • Dress appropriately
  • Be considerate of people and things
  • Behave ethically
  • Be truthful
  • Uphold commitments
  • Do the right thing

Violations

A violation is defined as any action taken by a Hero or any situation resulting from an action taken by a
Hero which is inconsistent with AV Hero’s expectations. AV Hero, Inc., at its sole discretion, will
determine if any action or situation results in a Hero being found in violation.

Violations include, but are not limited to, the following examples:

  • Arriving late to a scheduled service call
  • Poor or untimely communication with Customers or the Platform
  • Unprofessional or improper appearance or dress
  • Offensive language or behavior
  • Failing to meet the schedule requirements associated with a service call
  • Accepting service calls outside the individual’s capability
  • Poor or unacceptable workmanship
  • Incomplete work
  • Violating any local, state, or federal building laws or regulations, including, but not limited to, OSHA regulations or performing work without the appropriate license
  • Violating a Customer’s policy with regards to nicotine, alcohol or drug use
  • Enlisting the help of others to perform any aspect of a Hero’s service call(s)Having any individual other than the Hero that accepted the service call, perform the work of the service call
  • Being unprepared, including but not limited to arriving at a Customer’s site without the proper tools or not reading notes or requirements associated with a service call
  • Inaccurately claiming a service call is complete
  • Falsification of any information to the Customer or the Platform, whether verbal or written
  • Requesting compensation outside of or in addition to the Platform, whether monetary or other

Consequences and Actions

In the unfortunate event that a Hero fails to meet the expectations of the Platform and is found in
violation, AV Hero, Inc. will take the appropriate action that is proportionate to the violation. In the
event a Hero has multiple violations or has conducted a single violation multiple times, AV Hero, Inc. will
adjust the consequences and actions accordingly.


As a result of any violation AV Hero, Inc., at its sole discretion, may take one or more of the following
steps:

  • Written warning
  • Verbal warning
  • 10 Day suspension from using the Platform
  • 30 Day suspension from using the Platform
  • 60 Day suspension from using the Platform
  • 90 Day suspension from using the Platform
  • Immediate Dismissal

Immediate Dismissal

Certain actions performed by a Hero will result in immediate dismissal from the Platform. All dismissals
are permanent, meaning the individual shall be permanently banned from being a Hero on the Platform.
AV Hero, Inc., at its sole discretion, will determine if a Hero’s action results in immediate dismissal.

Examples of actions that will result in immediate dismissal include, but are not limited to, the following:

  • Violating any local, state or federal laws during the performance of work associated with the
  • Platform
  • Sexual Harassment
  • Soliciting work outside the Platform from a Customer or any entity or individual who’s contact was facilitated by the Platform
  • Drug use or being under the influence of a drug during the performance of work associated with the Platform (drugs include, but are not limited to, alcohol, any illegal drug, or any drug for which a prescription is required and not prescribed to the user)
  • Any form of unethical behavior
  • Discrimination
  • Any form of assault, whether physical or verbal
  • Any other violation deemed for immediate dismissal by AV Hero, Inc.

Right to Contest

Some situations may warrant additional communication. If a Hero believes they were unjustly accused
of a violation, the Hero may submit an email to HQ@avhero.com, providing as much information as
deemed necessary to plead their case. AV Hero, Inc. reserves the right to accept or deny any claims of
contest.

Better than a bat signal.

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